Wednesday, 25 December 2019

Simple Tips for Communicating UX Findings to Teams


The website development company India believes that user experience includes the reactions, emotions, behavior, and attitude of the user during the entire experience. Though undervalued, it is an important skill in designer’s toolbox to communicate UX research findings to collaborators and stakeholders if you are a website development company India. For an effective presentation, the designer should consider how to best present findings and optimize their impact. Here are some tips that will help you with your next presentation.

Prioritize Insights

If you have a research background, it may seem clear to you how to interpret large swathes of data, but rarely will the team or stakeholders have the background (or patience) to look at the chart after chart. Therefore, as the presenter, your role is to show the information and focus on why it matters. This means not just showing a particular chart but using data visualization, color, percentages, or other design elements to highlight why this piece of information matters. Pull out the key insights and order their severity to make sense of the information and your recommendations on how to tackle them, instead of throwing all the data out to the audience with ambiguous next steps.

Set Goals

In your presentation’s introduction, reiterate the goals of the study/research plan. What was the initial objective? Why is this data something that needed to be collected? Highlighting key points in a summary at the beginning of the presentation serves as an overview to the rest of the content.

Tell a Story

One way to engage your audience if you’ve uncovered any deeper insights is through a storytelling format. By using customer quotes or painting a picture of how a customer described their problem, you can help develop deeper empathy between a team that might be more disconnected from the background information behind the data.

A common storytelling structure is the story arc: where the action/tension rises over time till it reaches an “aha!” moment. This technique is especially powerful at the beginning of a process and helps the team understand why they are doing this particular piece of work and how it can potentially impact the customer.

Consider Your Audience

First of all, consider who will be attending the presentation–is the design team, the engineering partners, or clients? Depending on their level of subject matter expertise and closeness/authority over the teams working on the product directly, you must strategize how to get relevant information to the right person. The next step is strategizing the structure of your presentation.